Arise Transit maintains a strict zero-tolerance policy regarding conduct that threatens the safety or well-being of our passengers, drivers, and the community. This policy is implemented in accordance with local transportation regulations.
Driver Conduct
All Arise Transit drivers must adhere to a strict code of professional conduct. We maintain a zero-tolerance policy for the following behaviors from our drivers:
- Use of alcohol or controlled substances while on duty
- Driving under the influence of alcohol or controlled substances
- Discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age
- Harassment or inappropriate behavior toward passengers
- Reckless driving or traffic violations
- Unauthorized sharing of passenger information
Any violations of this policy will result in immediate suspension and investigation. Confirmed violations will result in termination and possible reporting to relevant authorities.
Passenger Conduct
Arise Transit reserves the right to refuse or cancel service to passengers who engage in:
- Abusive, discriminatory, or threatening behavior toward drivers or other passengers
- Illegal activities in our vehicles
- Possession or use of weapons
- Damage to company vehicles
- Extreme intoxication that presents safety concerns
Substance Abuse Policy
Arise Transit maintains a substance-free workplace policy. All drivers undergo:
- Pre-employment drug screening
- Random drug and alcohol testing
- Post-accident testing
- Testing upon reasonable suspicion
Our vehicles and properties are strictly drug and alcohol-free zones. Violation of this policy will result in immediate termination.
Reporting Violations
We encourage reporting of any violations of this zero-tolerance policy. Reports can be made:
- By phone at (469) 401-1564
- By email at info@arisetransit.com
- Through our website's contact form
- By notifying the City of Aubrey's transportation department at 311
Wheelchair Accessible Vehicles
Wheelchair accessible vehicles are available upon request.
Emergency Situations
In case of emergency, call 911 immediately.
This zero-tolerance policy is in compliance with Ordinance 29596 (effective 4/30/15) and is subject to change based on updates to city transportation regulations.